Privacy policy

Last updated: November 13, 2026

This policy explains what personal information Maxlab ("we", "us") collects through maxlab.io, why we collect it and what you can do about it. Maxlab is an electronics product development company based at 103 - 6030 88 Street NW, Edmonton, Alberta T6E 6G4, Canada. Questions go to [email protected].

What we collect

  • What you send us. When you use the contact form, email us or call, we receive what you give us: usually your name, email address, company, phone number and a description of your project.
  • Call bookings. If you book a call through Calendly, Calendly collects your name, email, the time you pick and any answers you add, and shares them with us.
  • Usage data. When you browse the site, our analytics tools record pages viewed, links clicked, approximate location (from your IP address), device and browser type, and the page that referred you.
  • Technical logs. Our hosting and security provider processes IP addresses and request data to deliver pages and block abusive traffic.

We do not knowingly collect information from children under 16, and we do not collect payment card details on this site. Purchases made through Crowd Supply, Mouser or a Stripe checkout page are handled by those companies under their own privacy policies.

How we use it

  • To answer your enquiry, prepare quotes and run projects you engage us for.
  • To schedule and hold calls.
  • To understand which pages are useful and improve the site.
  • To measure our advertising, for example whether an ad led to a contact form being sent.
  • To keep the site secure and meet our legal obligations.

We do not sell your personal information, and we do not share it with other companies for their own marketing.

Service providers we use

We rely on a few providers that process data on our behalf:

  • HubSpot: receives and stores contact form submissions.
  • Calendly: call scheduling.
  • Google Analytics, Google Tag Manager and Google Ads: site analytics and ad measurement.
  • Cloudflare: hosting, content delivery and security.

Some of these providers store data outside Canada, mainly in the United States, where it may be accessible to authorities under local law.

Cookies

Google Analytics and Google Ads set cookies to tell visits apart and to attribute visits to ads. HubSpot and Calendly may set cookies when their form or booking widget loads, and Cloudflare may set a cookie used for bot protection. Visitors from the European Economic Area, the UK and Switzerland have analytics and advertising storage denied by default. You can block or delete cookies in your browser settings, and opt out of Google Analytics with Google's browser add-on.

How long we keep it

We keep enquiries and project correspondence for as long as we have a business relationship with you and as long as we need them for legal, tax and accounting records afterwards. Analytics data is kept according to the retention settings of Google Analytics.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Depending on where you live (for example under Canadian privacy law, the GDPR or US state laws such as California's), you may have further rights, including to object to processing or to complain to a data protection authority. Email [email protected] and we will respond within 30 days.

Security

The site is served over HTTPS, and access to our accounts with the providers above is limited to our team. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version. See also our terms of service.